Inadequate follow-up care from The Care Vitality Professionals

I've received an email from Richard Garcia at The Care Vitality Professionals offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The router was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our gaming console to our attention. We at The Care Vitality Professionals are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 30, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective gaming console 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary gaming console accessory kit valued at $231.35 Please contact our dedicated resolution team at support@The Care Vitality Professionals.com with your preferred delivery date and time, referencing case number REF-2222F99F. We truly value your business and appreciate the opportunity to make this right. Best regards, Patricia Smith Customer Success Director The Care Vitality Professionals

ComplaintNest Administrator Alert: We have noticed that The Care Vitality Professionals has not yet responded to your complaint about their maintenance contract. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team