Prescription errors by The Care Vitality Professionals pharmacy

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, The Care Vitality Professionals has been much more responsive, though we still haven't reached a satisfactory resolution regarding their consultation service.

Dear customer, I am reaching out regarding your recent complaint about our premium account. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Senior Customer Representative at The Care Vitality Professionals, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $329.93 to your original payment method 2. Added a $329.93 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-DD95829D for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Jennifer Jackson Senior Customer Representative The Care Vitality Professionals

ComplaintNest Administrator Alert: We have noticed that The Care Vitality Professionals has not yet responded to your complaint about their technical support package. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team