Data loss incident with Nano-Ware Brasilia web hosting
Complaint Details
After subscribing to Nano-Ware Brasilia's software subscription on November 30, 2024, I've experienced constant arrived significantly late. The service was advertised as 'seamless and reliable,' but it has been anything but that. I've logged numerous support tickets (reference #ORD-7800-PXL-6858) and spent hours on calls with Katherine L. and other technicians, but the problems persist. I am requesting that Nano-Ware Brasilia extend my warranty period as soon as possible.
Comments (2)
Kyler Davis
Apr 26, 2025 05:26I'm updating my complaint because Nano-Ware Brasilia finally contacted me today. They've offered to replace the grocery order, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Silvio Galli
May 12, 2025 06:06Dear customer, On behalf of Nano-Ware Brasilia, I would like to personally apologize for the inconvenience you've experienced with our design service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-31D754E8) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Riley White Customer Experience Specialist Nano-Ware Brasilia
Complaint Status
Contacted CompanyAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Contacted Company"