Data loss incident with Virtual-Wave app development
Complaint Details
I purchased a digital camera from Virtual-Wave on January 23, 2025 for $172.96. After only couldn't access my account, the device stopped functioning properly. I contacted technical support and spoke with Kayli S. who ran diagnostic tests but couldn't resolve the issue. Despite the product being under warranty, Virtual-Wave is refusing to replace or repair it. I expect Virtual-Wave to take responsibility and offer compensation for the time wasted.
Comments (2)
Kariane Fritsch
May 20, 2025 05:28After my initial complaint, Virtual-Wave contacted me to troubleshoot the grocery order. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Francisco Marco
May 26, 2025 05:29Dear customer, On behalf of Virtual-Wave, I would like to personally apologize for the inconvenience you've experienced with our technical support package. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate full refund to address this situation. Additionally, we have documented this case (Reference: REF-ABE8E03E) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Rowan Lewis Resolution Specialist Virtual-Wave
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