Account problems with The Smart Scholars

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about The Smart Scholars. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our formal shoes to our attention. We at The Smart Scholars are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 11, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective formal shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary formal shoes accessory kit valued at $298.50 Please contact our dedicated resolution team at support@The Smart Scholars.com with your preferred delivery date and time, referencing case number REF-F5F96025. We truly value your business and appreciate the opportunity to make this right. Best regards, Casey Lewis Client Satisfaction Director The Smart Scholars