Frustrated with The Smart Scholars's lack of response

After speaking with John Rodriguez from the Client Satisfaction at The Smart Scholars, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear customer, On behalf of The Smart Scholars, I would like to personally apologize for the inconvenience you've experienced with our customization service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate extended warranty to address this situation. Additionally, we have documented this case (Reference: REF-B4F8E5C5) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Charles Lewis Senior Support Specialist The Smart Scholars

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified The Smart Scholars of this issue through multiple channels. They have acknowledged receipt of this complaint on April 18, 2025 and have assigned it reference number REF-B4F8E5C5 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team