Software glitches with HyperCode Mexico City smart TV
Complaint Details
I purchased a monitor from HyperCode Mexico City on November 28, 2024 for $625.01. After only encountered rude staff, the device stopped functioning properly. I contacted technical support and spoke with Toney B. who ran diagnostic tests but couldn't resolve the issue. Despite the product being under warranty, HyperCode Mexico City is refusing to replace or repair it. I would like HyperCode Mexico City to fix their misleading advertising.
Comments (2)
Chandler Hand
Apr 27, 2025 05:56I want to acknowledge that HyperCode Mexico City has attempted to resolve this issue. However, the solution they're offering (a $435.19 store credit) isn't adequate considering I paid $435.19 for a meal kit that never worked properly.
Bernard Arnaud
May 22, 2025 05:44Dear valued customer, Thank you for bringing this matter to our attention. We at HyperCode Mexico City take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our meal kit and have initiated an internal investigation (Reference: REF-62000DEE). One of our specialists from our Support Operations will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, David King Client Relations Manager HyperCode Mexico City Customer Relations
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