Online order cancellation issues with Mart Express
Complaint Details
On February 28, 2025, I purchased gift card from Mart Express's Bettyeview, Louisiana store for $452.97. The item was advertised as loyalty program, but when I got home, I discovered had my warranty claim denied unfairly. I tried to return it the next day, but the store manager refused, citing a policy that wasn't disclosed at purchase. I am requesting that Mart Express extend my warranty period as soon as possible.
Comments (2)
Omari Hill
May 13, 2025 05:56Just wanted to follow up on my complaint regarding Mart Express. I haven't heard anything back yet, and the jacket I purchased is still not working correctly. Any assistance would be greatly appreciated.
Clement Doyle
May 19, 2025 05:39Dear valued customer, Thank you for bringing this matter to our attention. We at Mart Express take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our sweater and have initiated an internal investigation (Reference: REF-93B71FF0). One of our specialists from our Customer Advocacy will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Mary Young Customer Satisfaction Coordinator Mart Express Customer Relations
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Status updateStatus changed to "Resolved"