Wrong items shipped by FreshMart Nakhon Ratchasima International

An update to my situation: I've now spoken with three different representatives from FreshMart Nakhon Ratchasima International, and each has given me conflicting information about how to resolve the issue with my athletic shoes. This is extremely frustrating.

Dear valued customer, Thank you for bringing your concerns about our winter coat to our attention. We at FreshMart Nakhon Ratchasima International are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 4, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective winter coat 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary winter coat accessory kit valued at $116.21 Please contact our dedicated resolution team at support@FreshMart Nakhon Ratchasima International.com with your preferred delivery date and time, referencing case number REF-6F5216F8. We truly value your business and appreciate the opportunity to make this right. Best regards, Elizabeth Wilson Technical Support Director FreshMart Nakhon Ratchasima International