AILink Labs Holdings tech support failed to resolve encountered rude staff

After speaking with James Thomas from the Product Support at AILink Labs Holdings, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing this matter to our attention. We at AILink Labs Holdings take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our meal delivery and have initiated an internal investigation (Reference: REF-D9A5CF48). One of our specialists from our Client Relations will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Karen Taylor Customer Service Manager AILink Labs Holdings Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified AILink Labs Holdings of this issue through multiple channels. They have acknowledged receipt of this complaint on April 3, 2025 and have assigned it reference number REF-D9A5CF48 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team