Misleading specifications for AILink Labs Holdings software license

Electronics & Appliances Verified Contacted Company Aug 14, 2024
AILink Labs Holdings | Gibraltar | Victor Bogisich

Complaint Details

I purchased a smartphone from AILink Labs Holdings on December 10, 2024 for $143.65. After only is missing essential components, the device stopped functioning properly. I contacted technical support and spoke with Tressie E. who ran diagnostic tests but couldn't resolve the issue. Despite the product being under warranty, AILink Labs Holdings is refusing to replace or repair it. I expect AILink Labs Holdings to take responsibility and stop their deceptive business practices.

420 views | 2 comments | Aug 14, 2024 06:21

Comments (2)

Victor Bogisich

Victor Bogisich

May 18, 2025 05:53

I'm updating my complaint because AILink Labs Holdings finally contacted me today. They've offered to replace the specialty food item, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Bernard Arnaud

Bernard Arnaud

May 15, 2025 05:45

Dear valued customer, Thank you for bringing your concerns about our meal delivery to our attention. We at AILink Labs Holdings are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 23, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective meal delivery 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary meal delivery accessory kit valued at $56.18 Please contact our dedicated resolution team at support@AILink Labs Holdings.com with your preferred delivery date and time, referencing case number REF-96A0CC2F. We truly value your business and appreciate the opportunity to make this right. Best regards, Patricia Lewis Product Support Director AILink Labs Holdings

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Aug 14, 2024 Victor Bogisich

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