Summit Education of Training failed to honor their commitment

After speaking with Robert Harris from the Support Operations at Summit Education of Training, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our fitness tracker to our attention. We at Summit Education of Training are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 1, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective fitness tracker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary fitness tracker accessory kit valued at $467.14 Please contact our dedicated resolution team at support@Summit Education of Training.com with your preferred delivery date and time, referencing case number REF-4513C30B. We truly value your business and appreciate the opportunity to make this right. Best regards, Patricia Hall Customer Experience Director Summit Education of Training