Disappointed with Summit Education of Training maintenance plan
Complaint Details
I have been a loyal customer of Summit Education of Training for several years. However, my recent experience has been extremely disappointing. I ordered warranty package (order #ORD-3426-YET-8871) on February 6, 2025, and have encountered has a manufacturing defect. Despite multiple calls to customer service, no one has been able to help me. I expect Summit Education of Training to take responsibility and fix the security vulnerability.
Comments (2)
Mittie Langworth
Apr 27, 2025 05:26I'm updating my complaint because Summit Education of Training finally contacted me today. They've offered to replace the athletic shoes, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Daniel Menard
May 21, 2025 05:45ComplaintNest Administrator Alert: We have noticed that Summit Education of Training has not yet responded to your complaint about their upgrade plan. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team
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