Overcharged by Domain of Urban for subscription service

I've received an email from Taylor Garcia at Domain of Urban offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The cookware set was clearly defective from the start.

Dear customer, On behalf of Domain of Urban, I would like to personally apologize for the inconvenience you've experienced with our professional setup. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate store credit to address this situation. Additionally, we have documented this case (Reference: REF-357CFBA1) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Sarah Williams Support Team Lead Domain of Urban

ComplaintNest Administrator Update: We have received confirmation from Domain of Urban that they are actively working to resolve your complaint. Their representative, Linda Wilson, has committed to contacting you within 10 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team