Domain of Urban failed to honor their commitment
Complaint Details
On May 22, 2025, I signed up for Domain of Urban's support line at their East Travis, District of Columbia location. I was told that the service would include warranty package, but after paying $155.69, I discovered this wasn't the case. When I called to resolve this, Gabriella B. was unhelpful and refused to address my concerns. I am requesting that Domain of Urban honor the advertised price as soon as possible.
Comments (2)
Laisha Feil
May 26, 2025 05:48It's now been 10 days since my initial complaint, and Domain of Urban still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their repair service.
Eunice Watsica
May 15, 2025 05:34Dear valued customer, Thank you for bringing this matter to our attention. We at Domain of Urban take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our kitchen knife set and have initiated an internal investigation (Reference: REF-D0B9A6A5). One of our specialists from our Client Relations will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Riley Harris Client Relations Manager Domain of Urban Customer Relations
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