Warranty claim denied by Domain of Urban
Complaint Details
I purchased a equipment from Domain of Urban on January 4, 2025. Shortly after using it, I experienced received conflicting information from representatives. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Filiberto R. who promised to escalate my case, but I've heard nothing since. I am requesting that Domain of Urban improve their customer service training as soon as possible.
Comments (1)
Jalon Tromp
May 09, 2025 05:32It's now been 2 days since my initial complaint, and Domain of Urban still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their customization service.
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