Poor patient care at United Care Seongnam facility

I want to acknowledge that United Care Seongnam has attempted to resolve this issue. However, the solution they're offering (a $270.49 store credit) isn't adequate considering I paid $270.49 for a router that never worked properly.

Dear valued customer, Thank you for bringing this matter to our attention. We at United Care Seongnam take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our wireless speaker and have initiated an internal investigation (Reference: REF-D57EDF2D). One of our specialists from our Executive Customer Care will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Michael Wilson Customer Advocacy Manager United Care Seongnam Customer Relations

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding United Care Seongnam's smartwatch and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at United Care Seongnam and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team