Wrong items shipped by Modern Buy Angers

I'm updating my complaint because Modern Buy Angers finally contacted me today. They've offered to replace the formal shoes, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing this matter to our attention. We at Modern Buy Angers take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our t-shirt and have initiated an internal investigation (Reference: REF-4B4C6C20). One of our specialists from our Resolution Center will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Taylor Thomas Brand Representative Modern Buy Angers Customer Relations

ComplaintNest Administrator Alert: We have noticed that Modern Buy Angers has not yet responded to your complaint about their consultation service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team