Misdiagnosis complaint against The Integrated Vitality Professionals

I appreciate The Integrated Vitality Professionals reaching out, but the solution provided doesn't address my original concern. The replacement television has the same defect as the original one I complained about.

Dear customer, On behalf of The Integrated Vitality Professionals, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate extended warranty to address this situation. Additionally, we have documented this case (Reference: REF-E3958A8C) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Robert Harris Resolution Specialist The Integrated Vitality Professionals

ComplaintNest Administrator Alert: We have noticed that The Integrated Vitality Professionals has not yet responded to your complaint about their repair service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team