Rude treatment by The Integrated Vitality Professionals staff

After speaking with Linda Jones from the Client Satisfaction at The Integrated Vitality Professionals, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear customer, On behalf of The Integrated Vitality Professionals, I would like to personally apologize for the inconvenience you've experienced with our premium membership. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-DCF32197) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, William Lewis Customer Advocacy Manager The Integrated Vitality Professionals

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified The Integrated Vitality Professionals of this issue through multiple channels. They have acknowledged receipt of this complaint on April 23, 2025 and have assigned it reference number REF-DCF32197 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team