Advocate, Advocate & Practice failed to honor their commitment

I want to acknowledge that Advocate, Advocate & Practice has attempted to resolve this issue. However, the solution they're offering (a $148.17 store credit) isn't adequate considering I paid $148.17 for a grocery order that never worked properly.

Dear valued customer, Thank you for bringing this matter to our attention. We at Advocate, Advocate & Practice take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our subscription box and have initiated an internal investigation (Reference: REF-D4254A0E). One of our specialists from our Executive Customer Care will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, John Moore Customer Satisfaction Coordinator Advocate, Advocate & Practice Customer Relations

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Advocate, Advocate & Practice's grocery order and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Advocate, Advocate & Practice and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team