Quality issues with Premium Residence Enterprises accessory

Real Estate Verified Resolved Jun 20, 2024
Premium Residence Enterprises | Bahrain | Celestino Gutmann

Complaint Details

I purchased a product from Premium Residence Enterprises on April 5, 2025. Shortly after using it, I experienced failed to receive confirmation. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Rylan S. who promised to escalate my case, but I've heard nothing since. I am requesting that Premium Residence Enterprises fix the billing error as soon as possible.

610 views | 2 comments | Jun 20, 2024 13:06

Comments (2)

Celestino Gutmann

Celestino Gutmann

May 16, 2025 05:45

I'm adding this comment to provide additional information. The furniture set from Premium Residence Enterprises not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Jaime Perales

Jaime Perales

May 22, 2025 05:18

Dear valued customer, Thank you for your complaint regarding the vacuum cleaner you purchased on April 18, 2025. At Premium Residence Enterprises, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $53.11 2. A replacement vacuum cleaner with an extended warranty 3. A store credit of $53.11 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-BD9D0310. We value your business and hope to restore your confidence in our company. Best regards, Hayden Brown Consumer Affairs Manager Premium Residence Enterprises

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Jun 20, 2024 Celestino Gutmann

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Status changed to "Resolved"

May 26, 2025 System