Software glitches with Quantum Studios Ajman International software license

Thank you for your response, but I'm still not satisfied with the resolution offered. The $180.67 refund only covers part of what I paid for the loyalty program, and I've had to spend additional money to fix the issues caused.

Dear valued customer, Thank you for bringing your concerns about our specialty coffee to our attention. We at Quantum Studios Ajman International are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 17, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective specialty coffee 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary specialty coffee accessory kit valued at $164.57 Please contact our dedicated resolution team at support@Quantum Studios Ajman International.com with your preferred delivery date and time, referencing case number REF-0589DD53. We truly value your business and appreciate the opportunity to make this right. Best regards, Rowan Taylor Technical Support Director Quantum Studios Ajman International

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Quantum Studios Ajman International of this issue through multiple channels. They have acknowledged receipt of this complaint on April 2, 2025 and have assigned it reference number REF-0589DD53 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team