Medical records inaccuracies at The Med Vitality Institute Omsk Inc.

Hospitals Verified Resolved Sep 14, 2024
The Med Vitality Institute Omsk Inc. | Argentina | Ransom Bailey

Complaint Details

I had an appointment at The Med Vitality Institute Omsk Inc. on May 6, 2025 for diagnostic testing. Despite arriving on time, I had to wait over two hours to be seen. When I finally saw the provider, the consultation was rushed and experienced frequent disconnections. I've attempted to discuss this with the office manager, Yvette P., but have received no satisfactory response. I hope The Med Vitality Institute Omsk Inc. will address this issue by train their staff to be more professional.

183 views | 3 comments | Sep 14, 2024 17:14

Comments (3)

Ransom Bailey

Ransom Bailey

May 11, 2025 05:34

After speaking with Casey Thompson from the Quality Assurance at The Med Vitality Institute Omsk Inc., I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Jaime Perales

Jaime Perales

May 11, 2025 06:01

Dear valued customer, Thank you for your complaint regarding the camera you purchased on April 9, 2025. At The Med Vitality Institute Omsk Inc., customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $33.59 2. A replacement camera with an extended warranty 3. A store credit of $33.59 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-37F76C6F. We value your business and hope to restore your confidence in our company. Best regards, Avery Williams Resolution Center Manager The Med Vitality Institute Omsk Inc.

Jedidiah Becker

Jedidiah Becker

May 25, 2025 05:32

ComplaintNest Administrator Update: We have received confirmation from The Med Vitality Institute Omsk Inc. that they are actively working to resolve your complaint. Their representative, Charles Hernandez, has committed to contacting you within 11 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team

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Sep 14, 2024 Ransom Bailey

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May 26, 2025 System

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May 26, 2025 System