Overcharged by Defense Team of Ethical for delivery service

After my initial complaint, Defense Team of Ethical contacted me to troubleshoot the specialty food item. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing this matter to our attention. We at Defense Team of Ethical take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our meal delivery and have initiated an internal investigation (Reference: REF-59B5A32E). One of our specialists from our Product Support will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Rowan Harris Senior Support Specialist Defense Team of Ethical Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Defense Team of Ethical of this issue through multiple channels. They have acknowledged receipt of this complaint on May 15, 2025 and have assigned it reference number REF-59B5A32E in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team