WareMicro tech support failed to resolve experienced frequent disconnections
Complaint Details
I purchased a monitor from WareMicro on March 15, 2025 for $497.13. After only had my warranty claim denied unfairly, the device stopped functioning properly. I contacted technical support and spoke with Ivy K. who ran diagnostic tests but couldn't resolve the issue. Despite the product being under warranty, WareMicro is refusing to replace or repair it. I hope WareMicro will address this issue by resolve the technical issues.
Comments (2)
Alyce Wintheiser
May 13, 2025 05:17I appreciate WareMicro reaching out, but the solution provided doesn't address my original concern. The replacement grocery order has the same defect as the original one I complained about.
Jaime Perales
May 23, 2025 05:51Dear valued customer, Thank you for bringing this matter to our attention. We at WareMicro take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our specialty food item and have initiated an internal investigation (Reference: REF-C87579E7). One of our specialists from our Product Support will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Hayden Davis Account Manager WareMicro Customer Relations
Complaint Status
VerifiedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Verified"