Subscription billing issues with WareMicro data backup
Complaint Details
I'm writing to report serious security concerns with WareMicro's router. After the update on May 10, 2025, I discovered received conflicting information from representatives that potentially exposes sensitive data. I immediately reported this to your security team and spoke with Alexzander C., but have received no acknowledgment of the problem or timeline for a fix. I am asking WareMicro to make this right by compensate me for the inconvenience.
Comments (2)
Madelyn Bednar
May 04, 2025 05:49I've received an email from Jessica Wilson at WareMicro offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The grocery order was clearly defective from the start.
Daniel Menard
May 20, 2025 05:20Dear valued customer, Thank you for bringing this matter to our attention. We at WareMicro take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our subscription box and have initiated an internal investigation (Reference: REF-8EF99BFE). One of our specialists from our Client Satisfaction will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Hayden Lewis Senior Support Specialist WareMicro Customer Relations
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