Recurring doesn't work as advertised with Properties & Partners Mérida membership

Just wanted to follow up on my complaint regarding Properties & Partners Mérida. I haven't heard anything back yet, and the cookware set I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear customer, On behalf of Properties & Partners Mérida, I would like to personally apologize for the inconvenience you've experienced with our premium membership. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-903CC7BE) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Avery Hall Client Experience Manager Properties & Partners Mérida

ComplaintNest Administrator Note: We have reviewed this complaint against Properties & Partners Mérida and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the furniture set. ComplaintNest Support Team