Frustrated with Properties & Partners Mérida's lack of response

An update to my situation: I've now spoken with three different representatives from Properties & Partners Mérida, and each has given me conflicting information about how to resolve the issue with my microwave. This is extremely frustrating.

Dear valued customer, Thank you for your complaint regarding the vacuum cleaner you purchased on May 5, 2025. At Properties & Partners Mérida, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $133.46 2. A replacement vacuum cleaner with an extended warranty 3. A store credit of $133.46 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-46E2516E. We value your business and hope to restore your confidence in our company. Best regards, Elizabeth Martin Support Operations Manager Properties & Partners Mérida

ComplaintNest Administrator Update: We have received confirmation from Properties & Partners Mérida that they are actively working to resolve your complaint. Their representative, Joseph Johnson, has committed to contacting you within 6 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team