Security concern with Properties & Partners Mérida service

Just wanted to follow up on my complaint regarding Properties & Partners Mérida. I haven't heard anything back yet, and the air purifier I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing this matter to our attention. We at Properties & Partners Mérida take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our kitchen knife set and have initiated an internal investigation (Reference: REF-1FD6C4E4). One of our specialists from our Client Relations will be contacting you within the next 3 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Richard Thomas Customer Experience Specialist Properties & Partners Mérida Customer Relations

ComplaintNest Administrator Alert: We have noticed that Properties & Partners Mérida has not yet responded to your complaint about their customer support plan. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team