Damaged merchandise from Outlet & Direct Hyderabad
Complaint Details
I placed an order with Outlet & Direct Hyderabad on April 14, 2025 for several items including electronic device (order #ORD-2156-WWA-9934). The order was charged to my account ($284.14), but is not compatible as claimed. I've contacted customer service multiple times and spoken with Delpha L., but they've been unable to locate my order or issue a refund. I would like Outlet & Direct Hyderabad to improve their customer service training.
Comments (2)
Levi Schaefer
May 07, 2025 05:41I'm updating my complaint because Outlet & Direct Hyderabad finally contacted me today. They've offered to replace the sweater, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Admin User (Original)
May 25, 2025 05:42ComplaintNest Administrator Alert: We have noticed that Outlet & Direct Hyderabad has not yet responded to your complaint about their installation service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team
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