Damaged merchandise from Outlet & Direct Hyderabad

I'm adding this comment to provide additional information. The jacket from Outlet & Direct Hyderabad not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing your concerns about our winter coat to our attention. We at Outlet & Direct Hyderabad are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 9, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective winter coat 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary winter coat accessory kit valued at $60.92 Please contact our dedicated resolution team at support@Outlet & Direct Hyderabad.com with your preferred delivery date and time, referencing case number REF-1D936DAD. We truly value your business and appreciate the opportunity to make this right. Best regards, Karen Hall Client Relations Director Outlet & Direct Hyderabad