Account problems with Abode of Prime
Complaint Details
I'm writing to complain about the subscription service I received from Abode of Prime. After paying $653.39 for subscription, I found that it couldn't access my account. I've tried resolving this with your customer service team multiple times, including speaking with Marcelino D., but have not received a satisfactory resolution. I would like Abode of Prime to replace the defective product.
Comments (3)

Catalina Kuvalis
Apr 30, 2025 05:40Thank you for your response, but I'm still not satisfied with the resolution offered. The $224.22 refund only covers part of what I paid for the delivery service, and I've had to spend additional money to fix the issues caused.

Clement Doyle
May 17, 2025 05:17Dear valued customer, Thank you for bringing your concerns about our microwave to our attention. We at Abode of Prime are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 27, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective microwave 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary microwave accessory kit valued at $246.58 Please contact our dedicated resolution team at support@Abode of Prime.com with your preferred delivery date and time, referencing case number REF-0801B20E. We truly value your business and appreciate the opportunity to make this right. Best regards, Elizabeth Brown Quality Assurance Director Abode of Prime

Silvio Galli
May 25, 2025 05:35ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Abode of Prime's cookware set and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Abode of Prime and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team
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