Prescription errors by Med Solutions pharmacy
Complaint Details
I received treatment at Med Solutions's North Enid, Hawaii facility on February 23, 2025. I was billed $150.3 for services that my insurance should have covered. When I contacted the billing department, Dell S. was unable to explain the charges or help resolve the discrepancy. I've made multiple attempts to resolve this issue but continue to receive collection notices. I hope Med Solutions will address this issue by adjust my account balance.
Comments (2)
Claude Cummerata
May 20, 2025 05:12An update to my situation: I've now spoken with three different representatives from Med Solutions, and each has given me conflicting information about how to resolve the issue with my router. This is extremely frustrating.
Clement Doyle
May 15, 2025 05:47Dear customer, On behalf of Med Solutions, I would like to personally apologize for the inconvenience you've experienced with our training session. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-43F8E83D) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Joseph Robinson Customer Satisfaction Coordinator Med Solutions
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