Frustrated with Estates of Modern's lack of response
Complaint Details
I am writing regarding order #ORD-0355-EAQ-7497 placed with Estates of Modern on April 11, 2025. I paid $95.33 for package, but when it arrived, I discovered found security vulnerabilities. I've made numerous attempts to contact customer service, but Lambert A. and other representatives have not been helpful in resolving this matter. I am asking Estates of Modern to make this right by offer compensation for the time wasted.
Comments (2)
Gerson Bednar
May 09, 2025 05:35I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Estates of Modern. Can someone please provide an update?
Jedidiah Becker
May 19, 2025 05:49Dear customer, On behalf of Estates of Modern, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate personalized solution to address this situation. Additionally, we have documented this case (Reference: REF-613690CD) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Elizabeth Garcia Customer Service Director Estates of Modern
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