Price discrepancy at ChoiceDepot Holdings store
Complaint Details
I placed an order with ChoiceDepot Holdings on December 6, 2024 for several items including book (order #ORD-2593-PSW-1227). The order was charged to my account ($317.96), but was charged incorrectly. I've contacted customer service multiple times and spoken with Loy M., but they've been unable to locate my order or issue a refund. I am asking ChoiceDepot Holdings to make this right by provide the documentation I requested.
Comments (2)
Jailyn Schamberger
May 19, 2025 06:08I'm adding this comment to provide additional information. The t-shirt from ChoiceDepot Holdings not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Gabriela Pietsch
May 18, 2025 06:05Dear customer, On behalf of ChoiceDepot Holdings, I would like to personally apologize for the inconvenience you've experienced with our customer support plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-30F607DC) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Richard Wilson Account Manager ChoiceDepot Holdings
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