Food poisoning from The Premium Chef restaurant
Complaint Details
I ordered delivery from The Premium Chef on January 10, 2025 (order #ORD-0495-HFS-1539) totaling $788.64. The food arrived found foreign objects in the product and was barely edible. When I called to report this, Madelyn D. offered only a partial refund despite the fact that most of the food was inedible. I would like The Premium Chef to reimburse me for additional expenses.
Comments (2)
Beverly Hand
Apr 30, 2025 05:34After speaking with Jordan Garcia from the Customer Service at The Premium Chef, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Bernard Arnaud
May 17, 2025 05:55ComplaintNest Administrator Alert: We have noticed that The Premium Chef has not yet responded to your complaint about their design service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team
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