Menu item unavailable at multiple The Premium Chef locations

After speaking with Joseph Robinson from the Customer Retention at The Premium Chef, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing this matter to our attention. We at The Premium Chef take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our winter coat and have initiated an internal investigation (Reference: REF-5AA3405A). One of our specialists from our Customer Experience will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Richard Taylor Senior Support Specialist The Premium Chef Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified The Premium Chef of this issue through multiple channels. They have acknowledged receipt of this complaint on April 23, 2025 and have assigned it reference number REF-5AA3405A in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team