Wrong items shipped by Trade & Center Ltd.

I'm adding this comment to provide additional information. The jeans from Trade & Center Ltd. not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear customer, On behalf of Trade & Center Ltd., I would like to personally apologize for the inconvenience you've experienced with our loyalty program. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate free additional service to address this situation. Additionally, we have documented this case (Reference: REF-1B387355) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Barbara Rodriguez Customer Service Director Trade & Center Ltd.

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Trade & Center Ltd.'s jacket and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Trade & Center Ltd. and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team