Misleading product description on Trade & Center Ltd. website
Complaint Details
I placed an order with Trade & Center Ltd. on May 2, 2025 for several items including shoes (order #ORD-4102-TFL-8665). The order was charged to my account ($732.83), but stopped working after two weeks. I've contacted customer service multiple times and spoken with Candida S., but they've been unable to locate my order or issue a refund. I expect Trade & Center Ltd. to take responsibility and implement better quality control.
Comments (2)
Darrell Kozey
Apr 28, 2025 05:36I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Trade & Center Ltd.. Can someone please provide an update?
Jaime Perales
May 18, 2025 05:31Dear valued customer, Thank you for bringing this matter to our attention. We at Trade & Center Ltd. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our fitness tracker and have initiated an internal investigation (Reference: REF-5CB0E249). One of our specialists from our Client Satisfaction will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, David Allen Senior Support Specialist Trade & Center Ltd. Customer Relations
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