Gift card issues with The Prime Deal Enterprises
Complaint Details
I placed an order with The Prime Deal Enterprises on January 31, 2025 for several items including furniture (order #ORD-2891-KWW-7498). The order was charged to my account ($691.69), but received incorrect information. I've contacted customer service multiple times and spoken with Johathan H., but they've been unable to locate my order or issue a refund. I would like The Prime Deal Enterprises to resolve the technical issues.
Comments (2)
Ken Davis
May 25, 2025 05:57I wanted to update this complaint to mention that a representative from The Prime Deal Enterprises called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Claudine Navarro
May 24, 2025 05:36Dear valued customer, Thank you for bringing this matter to our attention. We at The Prime Deal Enterprises take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jacket and have initiated an internal investigation (Reference: REF-8CA696CA). One of our specialists from our Resolution Center will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, David Miller Client Support Executive The Prime Deal Enterprises Customer Relations
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