Hidden fees discovered from The Academic Academy Ltd.
Complaint Details
I purchased a unit from The Academic Academy Ltd. on January 15, 2025. Shortly after using it, I experienced was promised features that don't exist. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Carole P. who promised to escalate my case, but I've heard nothing since. I would like The Academic Academy Ltd. to honor the warranty.
Comments (2)
Else Shields
May 26, 2025 05:50It's now been 3 days since my initial complaint, and The Academic Academy Ltd. still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their repair service.
Nathalie Fouquet
May 15, 2025 05:57Dear valued customer, Thank you for bringing this matter to our attention. We at The Academic Academy Ltd. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jacket and have initiated an internal investigation (Reference: REF-25824988). One of our specialists from our Customer Service will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, William Lee Customer Experience Specialist The Academic Academy Ltd. Customer Relations
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