Hidden fees discovered from Select Alliance Corp.

It's now been 13 days since my initial complaint, and Select Alliance Corp. still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their training session.

Dear valued customer, Thank you for your complaint regarding the smart thermostat you purchased on April 12, 2025. At Select Alliance Corp., customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $431.15 2. A replacement smart thermostat with an extended warranty 3. A store credit of $431.15 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-E2C9CD93. We value your business and hope to restore your confidence in our company. Best regards, Jennifer Moore Product Support Manager Select Alliance Corp.

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Select Alliance Corp. of this issue through multiple channels. They have acknowledged receipt of this complaint on March 27, 2025 and have assigned it reference number REF-E2C9CD93 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team