Inadequate follow-up care from Complete Network

I've received an email from Jordan Hall at Complete Network offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The camera was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our headphones to our attention. We at Complete Network are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 28, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective headphones 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary headphones accessory kit valued at $277.49 Please contact our dedicated resolution team at support@Complete Network.com with your preferred delivery date and time, referencing case number REF-A10463DF. We truly value your business and appreciate the opportunity to make this right. Best regards, Avery Walker Quality Assurance Director Complete Network

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Complete Network's headphones and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Complete Network and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team