Misleading product description on The Modern Trend website
Complaint Details
I placed an order with The Modern Trend on January 4, 2025 for several items including clothing item (order #ORD-7575-ACD-5424). The order was charged to my account ($58.74), but had my personal information compromised. I've contacted customer service multiple times and spoken with Ada B., but they've been unable to locate my order or issue a refund. I hope The Modern Trend will address this issue by issue a formal apology.
Comments (2)
Scottie Bogisich
Apr 30, 2025 06:06An update to my situation: I've now spoken with three different representatives from The Modern Trend, and each has given me conflicting information about how to resolve the issue with my sweater. This is extremely frustrating.
Gabriela Pietsch
May 21, 2025 05:37Dear valued customer, Thank you for bringing this matter to our attention. We at The Modern Trend take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our dress shirt and have initiated an internal investigation (Reference: REF-EBC03FA6). One of our specialists from our Client Relations will be contacting you within the next 3 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jennifer Clark Director of Customer Success The Modern Trend Customer Relations
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