Quality issues with Superior Services LLC equipment

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Superior Services LLC has been much more responsive, though we still haven't reached a satisfactory resolution regarding their design service.

Dear customer, On behalf of Superior Services LLC, I would like to personally apologize for the inconvenience you've experienced with our premium membership. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate free additional service to address this situation. Additionally, we have documented this case (Reference: REF-D6428EEC) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Barbara Wilson Senior Support Specialist Superior Services LLC

ComplaintNest Administrator Update: We have received confirmation from Superior Services LLC that they are actively working to resolve your complaint. Their representative, Thomas Allen, has committed to contacting you within 11 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team