Misleading product description on Mega Trade website
Complaint Details
I ordered beauty product from Mega Trade's website on March 2, 2025 (order #ORD-6394-NCP-5713). When the package arrived, is missing essential components. I immediately contacted customer service and spoke with Demarcus S. who promised a replacement would be sent, but it's been two weeks with no resolution. I expect Mega Trade to take responsibility and reimburse me for additional expenses.
Comments (2)
Teresa Schneider
May 24, 2025 05:11Just wanted to follow up on my complaint regarding Mega Trade. I haven't heard anything back yet, and the dress shirt I purchased is still not working correctly. Any assistance would be greatly appreciated.
Gabriela Pietsch
May 17, 2025 05:59Dear valued customer, Thank you for bringing this matter to our attention. We at Mega Trade take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our athletic shoes and have initiated an internal investigation (Reference: REF-30DD2217). One of our specialists from our Customer Experience will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Karen Taylor Brand Representative Mega Trade Customer Relations
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Status updateStatus changed to "Resolved"