Online order cancellation issues with Mega Trade
Complaint Details
I ordered toy from Mega Trade's website on February 9, 2025 (order #ORD-9463-ZKN-2662). When the package arrived, discovered data privacy issues. I immediately contacted customer service and spoke with Randall O. who promised a replacement would be sent, but it's been two weeks with no resolution. I hope Mega Trade will address this issue by compensate me for the inconvenience.
Comments (2)
Grover Pagac
May 26, 2025 05:57Just wanted to follow up on my complaint regarding Mega Trade. I haven't heard anything back yet, and the winter coat I purchased is still not working correctly. Any assistance would be greatly appreciated.
Silvio Galli
May 14, 2025 06:02Dear customer, On behalf of Mega Trade, I would like to personally apologize for the inconvenience you've experienced with our training session. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate discount on future purchases to address this situation. Additionally, we have documented this case (Reference: REF-C292B3E9) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Charles Davis Customer Experience Specialist Mega Trade
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