Billing discrepancy with Balance Physicians medical center

An update to my situation: I've now spoken with three different representatives from Balance Physicians, and each has given me conflicting information about how to resolve the issue with my headphones. This is extremely frustrating.

Dear customer, On behalf of Balance Physicians, I would like to personally apologize for the inconvenience you've experienced with our customer support plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-3677481D) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, John Allen Customer Experience Specialist Balance Physicians