Delivery problems with Dining & Provisions order

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Dining & Provisions. Can someone please provide an update?

Dear valued customer, Thank you for bringing this matter to our attention. We at Dining & Provisions take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jeans and have initiated an internal investigation (Reference: REF-3850B1A2). One of our specialists from our Client Satisfaction will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Robert Clark Brand Representative Dining & Provisions Customer Relations

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Dining & Provisions's sweater and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Dining & Provisions and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team